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eva b.

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1 Review by eva

Booking.com

  • Booking.com

“I cancelled a room a month in advance through bookings”
6/15/14

I cancelled a room a month in advance through bookings. They did not alert the hotel and we were charged. Bookings will not take responsibility for their error and said we have took take it up with the hotel. Horrible customer service.

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Bookingcom T. – Booking.com Rep

Hello Eva,

I am sorry to hear about this issue. I would like to investigate this matter further, and would appreciate if you would share your booking number. Please reply to this comment, or send an e-mail to customer.web@booking.com referencing this review.

Regards,
Salvador
Customer Service Executive

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