I am writing and excellent review as I have been a faithful customer for fifteen years. I have never had a problem with the products or service or delivery. I use skinceutical products and order every three months. Never had a problem with ordering, nor authenticity or delivery. Always packed very securely to make sure I receive the products unharmed. So in closing, I ususally do not respond to negative reviews, but on this what I have been reading, I have to support Lovely Skin and this awesome company it is.