Ernie U.

This is one of many reviews of my experiences with Sweetwater. Just when I think they couldn't possibly do a better job, they step up and blow me away. I have been using Sweetwater for my music gear for several years now. Aaron Vidusek has proven to be a huge asset to the staff of this company. My most recent dealing had to do with their warranty.

I can never say enough about this company and the folks who work for them. I contacted them about an issue that required the use of their Sweetwater Guitar Workshop. What a group to deal with. If you are concerned about their warranty policy, Don't. This company and its people make it very clear that you can depend on them when you need to file a claim with them.

They made this issue seamless. It was handled in better time than I originally thought. From the first contact with Joe Stilwell to the last with Wyatt Traxler, This crew is on the ball. They communicated with me at every single turn of events with my warranty claim. They were all very friendly and very professional.

I enter every one of the monthly drawings, especially their "Win Your Wish List". I dream of winning one day, but if losing means I get the support I get from this company, I win more at every phone call or email.

I only wish I were able to visit their store so I could meet these folks in person. It would be an honor to shake the hands of folks that know what it takes to make their customers happy at any cost. If you have or had any reservations about ordering from Sweetwater, you need to seriously consider changing your mind and give them a try. You will not regret it.

Thank you, Sweetwater and Sweetwater Staff. KUDOS!