I had a wonderful experience with Fahed Sayed, the technician who helped me through a horrible experience. Suffice to say, solving computer issues is not my strength. But working with a thoughtful, imaginative and thorough professional like him made a bad situation palatable.
If you ever have a problem, I hope you're lucky enough to find a professional like Fahed Sayed to help you solve it.
I'm very happy and grateful!