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Terrible experience. Items were damaged. No button holes even sewed into coats. Wouldn't accept return, said shipping would be too much. Initially offered me 20% refund if I kept items, then ultimately 40% even though items are not wearable. Not impressed. Would not recommend!
Tip for consumers:
DO NOT USE THIS SITE
Erin S.'s review of DressLily earned 6 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Erin S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The button holes can be cut by ourselves in our country and its not a new thing for us, so we hope the customers can cut it and we believe that 40% refund on cutting a button hole is really A LOT.
We also accpet the return and we will refund the customer full item price after return. The customer are here talking about this may want to get full refund and keep the item at the same time, which is not fair to us.
Therefore, we hope this review could be removed.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com