So I decided to purchase two pairs of shoes from the website and did NOT agree to upgrade to the VIP package. 2 months later I looked at my bank statement to find that I had still not been given a refund for the shoes I had previously sent back and that I had also been charged for 2 months VIP membership that I had never agreed to. When I rung up they said that I could never get the £70 back that was used to spend on this VIP package and that I would have to buy something online otherwise I would lose more money. Absolutely awful service. Now I've lost £70 and still waiting to see if they'll ever refund me £35 for the shoes I sent back a month ago. NEVER RECOMMEND THIS WEBSITE.