Erin B.

I've ordered many items over the years on Amazon Prime. Never returned anything until recently. I paid the UPS store to package it "professionally" to guarantee my refund. I also included several mop heads that I actually forgot to include in the requested refund.(Item was a steam cleaner). I received a partial refund on my debit card which was used for the purchase. Called Amazon and after several calls and hours, a supervisor that sounded frustrated, said I would get my final refund. Waited all week- called yesterday only to find out that the refund was put on a different card. WHY WOULD THEY REFUND A CARD THAT WAS NOT USED FOR THE PURCHASE? I've used multiple cards over the years including a couple of cards that were my fathers for his orders, he is elderly and I order for him. Amazon claims that the card was a secondary form of payment which is a lie because first of all- I would never do that- most likely- would not even know how to do that. NEXT- Amazon employee told me today that sometimes they search for other cards you have used for payments/refunds. Absurd. What company gives refunds/ takes payments from a card that was not used for purchase? This made me so uncomfortable that I cancelled my Prime membership, no telling what they will do.