Erin B.

I have been searching all over for a baby/juvenile blue-tongue skink and didn't have much luck until I came across ReptileCity. They seemed legit and their prices were very affordable; now I know I should have done my research on this company before purchasing!
I purchased a baby BTS and paid for over night shipping with everything totaling out to be around $250. Their website said that it takes about 5-7 days to process, so I waited... and waited... and waited. My husband finally called a week later and the guy he spoke with told him the skink would be shipped out in 2 days to be picked up at the post office. We never got a confirmation number or tracking number, but my husband being the optimist he is went down to the post office as soon as they opened and of course there was nothing there. He called RC as soon as he got home and the guy told him that they were out of babies (which the website stated were in stock) but had a juvenile they could send us instead, which we agreed to, so it was supposed to be shipped out Thurs and arrive on Fri. They guy said that we would get an email Thurs night with the confirmation/tracking numbers, but of course, the night goes by and we get no such email. They do have a 24hr "customer service" line, so my husband called again to check to see if our skink was shipped out. The lady who answered sounded very agitated and told him that if we didn't get an email, our order wasn't shipped out, my husband asked if she could check the system for our order and her reply was that "we don't keep track that way". So by now the red flags were really starting to pile up. Today (the day our skink was supposed to arrive), my husband had to call AGAIN to speak to whom we assume is the owner, and he said that they were all out of skinks but should have some next week... we've been getting the run-around for almost a week of them claiming to have something in stock, that it will be shipped, then having to call again and find out no such animal exists in their stock. We ended up canceling the order which we're still waiting on a refund for (which I hope we actually get). After reading all the other reviews I can say without a doubt I would never attempt to buy any animal with them again and would NEVER recommend to anyone!