Erica V.

I was scammed by StubHub. Bought my concert tickets over one month in advance and was very much looking forward to the event. I received my confirmation e-mail and printed my tickets with no problem and didn't hear anything else from StubHub, so I figured all was well. So, boy was I surprised when I get to the front of the line at the event only to be told by the worker scanning tickets that my tickets had been refunded! Checked at the box office, and indeed, the tickets had been refunded by the original buyer and of course the event was sold out, so there was no way my boyfriend and I would be getting in. I called StubHub that night and while they were very apologetic and quick to refund my money, there was nothing they could do to get me in to the event. At that point, I didn't care about the money - I just wanted to see the show my boyfriend and I had been looking forward to for over a month.

You'd think that StubHub would be on to a loophole like this and would further look into refunds before they are issued, or at the VERY least, notify the person who bought the tickets from StubHub that the original buyer had refunded them so this whole mess doesn't occur in the first place. I am beyond disappointed in my experience with StubHub and will never buy concert tickets from them ever again. Lesson learned.