Erica P.’s Reviews of NoMoreRack & more

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“Items ordered Thanksgiving Day”

12/22/13

Items ordered Thanksgiving Day. One item arrived two weeks later and they tried to tell me I received both. After they finally acknowledged that I did not receive both they said I'd get the 2nd item in five days. That timeframe went by and I just kept getting the run around. I finally filed a claim with PayPal and after about 3 days the item arrived... still never received tracking or good communications from this company. Item received appears it may have been used but given the hassle of even getting it we are just keeping it and washing our hands of them. I would NOT order from them again. I think we only got our items because luckily we paid via PayPal. It's not worth the hassle! You may never see your items or they may not be as you expect... avoid!

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Vincent D. – NoMoreRack Rep Over a year old

Hi Erica P.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.