I called to cancel order I placed online 48 hours before the scheduled delivery. They require you call to cancel an order, which seems like a scam in retrospect. I was told my oder was canceled, that I would NOT be receiving an email confirming cancelation, and that I'd receive a refund in 72 hrs. Instead, I received my order and it wasn't even delivered during the original delivery time! So yeah, don't try to cancel an online order and expect a refund. OR try demanding confirmation in writing.