William g.

I am writing this review after a truly harrowing experience with Bill.com, a website that claims to provide reliable bill payment and payment processing services.

I used their service for a $20,000 payment from a client, who processed the payment using their credit card. Bill.com assured me that the money had been deposited into my account. However, upon checking, the funds were nowhere to be found. Yet, the amount was clearly debited from my client's account. This led to a painstaking two-week effort to trace the missing money, during which I made over 45 calls and interacted with nearly 50 different agents from various countries like the Philippines, India, and Canada. Despite the numerous interactions, the issue remained unresolved.

The ordeal took a toll on my business relationship with the client, causing unnecessary strain and mistrust. Moreover, the post-onboarding experience with Bill.com was nothing short of a nightmare. After the initial sign-up, I was inundated with emails from an "onboarding specialist" named Peighton. However, when I reached out about the deposit issue, she went radio silent, refusing to answer any of my follow-up emails.

As a last resort, I now find myself in the unfortunate position of having to seek legal counsel to retrieve the missing funds. This is an experience and expense that no business or individual should have to go through.

In my years of doing business, I've never encountered such a dire situation with any payment processing service. It's crucial to me that I warn other potential users of the risks associated with Bill.com. Their lack of accountability, poor customer service, and questionable handling of large sums of money are massive red flags. I strongly advise against using their services. Protect your business reputation and funds; look for a more reliable and transparent alternative.