I'm adding a review to this because I want to chime in on the other recent negative reviews. They haven't replied to multiple email queries, sent over the space of a week and a half, even with an auto-reply confirmation of "yes, this email was received" (yes, I checked my spam mailbox), never answer their phones or return messages. I have an overdue item and would very much like to get an estimated shipping date, or have the opportunity to cancel my order. This is beyond horrible customer service, and NOT a way to keep a business afloat.
Please, save yourself aggravation and use another business.
Hi there EP, We're so sorry that you've experienced a delay in hearing back form our team! We've been a little backed up, but we want to make sure to get in touch with you to help you out with your order. We're here to help and looking forward to making this right for you. If you could email us at service@dotandbo.com again we'll be sure to help you immediately if we have not done so already. Thank you!