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I have been a shopper with Hautelook for what feels like forever, however, i decided to try ideeli.com just for a change.
I ordered something online on the 8th of April, i received an shipment email on the 17th and the money subsequently debited from my account on the 18th. It is now the 28th, UPS say they delivered the package to a post office in the next county on the 22nd to be delivered to me via USPS as requested by ideeli. I still have not received the package. I emailed ideeli.com customer service twice to no response despite their 24 hour response promise, i then resorted to their online chat as no telephone number is listed. Customer representative Jessica informed me that as i have not received the package a claim would be made which will take a further 5 days, i just hope i get fully refunded and not given store credit. Considering the error is on their end i would like to be given the choice to shop there again instead of pushy store credit.
Emma C.'s review of Groupon earned 2 Very Helpful votes
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Emma,
Thanks, again, for reaching out to us via Live Chat regarding your package. As you mentioned, we have opened up a UPS claim to investigate and locate your shipment. This investigation can take up to five business days to be completed, and we will e-mail you with an update as soon as possible.
I truly appreciate your patience as we work to resolve this, Emma, and can assure you that we will work to make this right. In addition, if you have any specific questions in the interim, please feel free to private message me and I'd be happy to further assist. Thanks again.
Best,
Jason Faria
Sr. Manager Customer Service