Emma C.

Around October i purchased some garments from Nasty Gal. When they arrived I noticed how poorly made the garments were and the straps on the dress were falling apart. I immediately returned the garments and informed Nasty Gal that I had done so for them to expect a return. Two weeks later, 18th of November, I contacted Nasty Gal again to confirm they had recieved my returns package and I was informed they had recieved the returned good and would process my refund immediately.

After numerous back and forth emails, each time being contacted by a different person and not having the issue handled by a single person, it shows how useless their customer service is.

It is December the 24th now and I still have not recieved my refund. How can it possibly take over a month to action a refund.

I decided I might contact someone from their live chat option on their website. That was a bloodly nightmare. Either the person "Madison" i was talking to was plain rude or not a person at all but a robot with automated responses.

All I want is my bloody refund and have this nightmare be over with.

Don't bother shoping on this site. The quality of the garments is $#*! but even worse, their customer service is dreadful.