I ordered a shirt from this website, and I was in constant contact with their customer service reps because, it took an entire month just for them to ship it. I was starting to think the website was a scam. Thankfully they finally sent it after talking with three different people, and I received it two days after. If it wasn't a gift for christmas, I would have canceled it. When it did come in, I was worried it might have been to small, so I asked about their return policy and they said I would just have to pay the shipping cost, but I said forget it because by the time I send it back it would probably take them another month just to give me the bigger size, so it wasn't worth it. I would never recommend this website to anyone. It's a shame really because their merchandise is so appealing, but by the time it comes in, the interest is gone.
Emily, I am sorry about your experience. The reason that we ask for the customer to pay for returned shipping is because we provide a size chart on our website. Once you had sent back your shirt, we would have immediately sent you the exchange.