Do not order a dress from this unethical company. They use a terrible substandard shipping company and when my dresses were lost, they told me they couldn't do anything to help but would offer me a discount to buy more dresses. They know I have no choice but to buy from them because my bride chose a dress from their store, so they don't think they have to help. Now I'm out $350 dollars and they want me to spend $150 more to get a new dress! If they hire a substandard shipping company (SpeedX), they should ship new dresses when the first set fails to arrive.
Hello Emily, I see the Customer Service team has reached out to you several times, 3 in a row and you have yet to respond. The carrier did provide a photo of the delivery and we would appreciate and update from your end. Thank you, Azazie Management.