Emily H.

I left my home for a few hours leaving my young sister at home to watch over everything. She had decided it was a good idea to join this site under my name and make a bid. Now i caught it only an hour or so after the bid was placed and have tried to cancel the bid, leaving it many many hours left before it ended. Its now been over 24 hours and I've called a few times, emailed and contacted everyone i could trying to get them to cancel this bid. They refuse, even after i calmly explained the situation. The women on the other end told me it was all my fault and ill just have to deal with it. As its a $3500 item and i have no way of picking it up or paying for it i find this ridiculous. I gave them plenty of notice, i was hung up on and told they would contact me via email but i know this is just a way to wait out the auction so they can force me into purchasing the item. I find this extremely unfair and it seems they let other people sign up to their site without mobile verification or something more than someone being able to access your email. Thats all that was needed to get onto this site and make a large bid. But since the agreement was clicked (not by me) I'm not being forced to pay for an item i did not purchase. They should let you cancel a bid once you've explained a situation, this wasn't a change of mind or a misunderstanding of their agreements.
Grays online need to fix this and make this go away. I have an autistic 3 year old, i cannot afford $3500 on an item i would never be able to collect

I purchased a rather large quantity of books on the 11th September 2014, they were shipped out on the 16th September to the WRONG address.
I had typed in my correct new address, having 3 people with me at the time check since it was a new address and i wanted to be sure. On the 12 September i had to message them about a change of email address and requested the confirmation email be sent to me, i got no reply.
A month goes by and no books so i contact them to hear that they have been shipped to an old address of mine nearly an entire state away.
Ive been told to wait 5-10 weeks to even hear if the books do get returned and if they aren't bad luck.
I find this extremely unfair and was conversing with a Veronica from the book depository site about this when she wouldnt listen to my emails and has now been ignoring them.
I have contacted the post office in the area, the new renters of the home they sent the books too and have been told they never received any such books.
I have been ripped off a large amount of money by them, after being a loyal customer for over 4 years and spending thousands with them yet they will not correct something they did wrong.
I find them unprofessional when it comes to handling these situations and will be taking further action against them if they continue to ignore my emails