I had a lot of trouble recently with an order and it getting lost by the English postal service, I just wanted to write a review to say how kind and quick to answer the customer services were to me. I got a reply within hours and they offered a complete refund and I felt like they really cared. Unlike the Royal Mail who didn't care to find my package. I received my refund today and ordered again because the company have the best phone charms for my phone and DS. Love them and love the lucky bags too.