- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
We called Sears Home Services to have our clothes washer repaired. The Technician, Johnathan, did keep us apprised of his schedule and arrival time. He arrived right at 3:30 pm and was finished a few minutes after 4:00 pm. The area was left clean and we was pleasant and professional.
Our concerns were the charges. He replaced the door switch, which was the issue. That charge was $ 53.22, which was in line and reasonable. He also volunteered to clean the dryer and then charged us $50.00 for the "dryer cleaning". The total labor charges were $ 329.00 for what was approximately 35 minutes of work. The total bill was $ 432.22.
We would have been better off buying a new clothes washer. The labor charges were completely out of line unless Sears labor charges are around $550.00 per hour. That would have been nice to know BEFORE we engaged their services. We would never call Sears Home Services ever again.
Tip for consumers:
Would not recommend this company to anyone.
Products used:
Sears Home Services
Ellis N.'s review of SearsHomeServices earned 2 Very Helpful votes
Ellis hasn’t received any thanks yous.
Ellis doesn’t have any fans yet.
Ellis isn’t following anybody yet.
Empty.
Tech called but called to Confirm that he was on his way. I missed the call but promptly returned...
This company has not taken care of my washer. I had to pay in advance for the entire service....
Hello Ellis, your feedback is invaluable to us and motivates us to work harder so that we can improve our service.