Ellie D.

I ordered 2 shirts. My shipping confirmation claimed they were mailed by Netherlands Surface Post but they actually were mailed from China, and the tracking information provided never actually worked when I went to the website. The "sweatshirts" are made of t-shirt material and although they are both listed on the website as being the same product in the same size (just different colors), they fit differently because they're two different brands of shirt. The construction is also very poor -- there are a lot stray threads and weak seams. Furthermore, both shirts contain a weird logo on the chest that doesn't appear in the website photo, and the color of the strings on both shirts is different from the website photo. The hood on these shirts is also very different from what is pictured online -- the hood on the website appears to be very luxurious and with a unique shape, but the hood on the shirts that I received is just a normal hood. I submitted a review on the website saying all of these same things, but it was never posted. The charge showed up on my credit card as "Hasan." Definitely not a legitimate business.

UPDATE, 12/14/2015:

I sent the email below in response to Dresslily's customer service message, along with the photo that I've used as my profile pic. I received a response within 24 hours along with an offer of a full refund, which I **DID** end up receiving within a week or so, so there's hope for the rest of you! (I was not asked to return the product.) They also attempted to justify the bait and switch by saying, "As you know, our prices are very competitive and not considered expensive. Therefore the quality of a small number of the products may not be the same as full priced, more expensive items." (In my response to this message, I informed them that in the United States, it's illegal to advertise one product and then actually sell another.) Anyway, here's the message I sent that resulted in the refund offer, in case it helps anyone else:

Hello,

Attached is a photo of my item compared to the photo on your website. As you can see, they are not the same. The hood is a different shape/style, the strings are a different color, and a strange logo appears on the chest that is not depicted on the website. Furthermore, the item is advertised as a "sweatshirt" but is made out of T-shirt material. I would like to receive either the EXACT item I ordered instead of this made-in-China knock-off, or a full refund. And no, I *will not* pay to ship my item back; I'm not the one who is in the wrong here.

Sincerely,
Ellie