Elizabeth T.

Very much appreciated the help from designer Paul on my purchase. He was great in helping me identify more samples to suit our needs. I was frustrated that I couldn't get the roller shade that I wanted in motorized form. Was also disappointed that despite ordering my fabric to come in vertical layout, it came standard. In the end though, we're pleased with everything. The customer service is quite good here.

They addressed the issues I outlined above by offering to replace the shade if I wasn’t happy with it once it was hung. Very pleasant rep diffused me.