- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
My favourite online store... they are sooo helpful and the clothes are exactly as described.
Bit of an addict really, I go to view the 'on the counter sale ' each week and it's hard not to buy.
Have bought things I absolutely love and many mainstays in every dept. you'll get what you look at and it will be as described... if in doubt about anything just go on 'chat' and you'll get answers about stock, sizing, etc. doing a great line in edible Christmas treats but I can't have any because I live in Australia. XxxxX landsend
Have had 4 orders delivered from this site and everything was as described. Fast delivery to Australia. Drawback that prevents me from shopping here constantly is the huge international charges... more than twice the price of other sites... but the dresses I bought for my grand daughter were beautiful and other items were exactly as expected. A Betsey Johnson watch had some problems and they were dealt with fast and courteously. One of those sites that makes you want to live in the US.
What a bummer site... sent a tiny part of my order and no information about the rest. Impossible to contact, they constantly sent auto replys but no answers. Then I get the info that 80% of my order is unavailable and I will receive a refund in 30 days. This was only after I made a complaint to PayPal and puts me outside the limit to claim from PayPal... 40 days...
Be very careful here...
Tip for consumers:
Don't....
Elizabeth hasn’t received any thanks yous.
Elizabeth doesn’t have any fans yet.
Elizabeth isn’t following anybody yet.
Empty.
A friend and I shopped at the Fair Lakes store in Fairfax Virginia on 10/12. Diana was very...
Great selection of clothes and shoes at affordable prices. Sales are sooo good! The customer...
Dear Elizabeth S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have shipped the main part of your order out by 2 parcels:
Tracking number: CA14133744083843, shipping method: Australia Line Registered, tracking site: http://www.tollgroup.com/toll-global-express-track-trace.
Tracking number: RI200112210CN, shipping method: China Post Registered, tracking site: http://www.17track.net/index.shtml.
Only 3 items among 18 items not available and we have applied for the refund, while a card refund may take up to 30 days to process and appear in your account. The exact length of time is dependent on your credit card company and is outside our control.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com