Elizabeth R.

Easy online ordering and great updates on shipping and delivery.

After much research and worrying about spending $4,000 on slipcovered couches, I ordered two couches from PB in late January. They told me late February was the delivery window. I received them this past weekend, two weeks earlier than expected. During this time I received updates regarding delivery and instructions via text and phone. The couches arrived in perfect condition. I've only had them one week, but so far, so good. The one thing I did do was due diligence regarding size, material, construction. I am truly puzzled by the low review ratings. Could it be regional differences? I live Williamsburg, VA. After this experience I would definitely order from PB again. Just for clarity, I am not affiliated with PB or Williams Sonoma!