Elizabeth M.

My husband and I booked tickets in February for a September trip to Greece. We got the the airport to check in and found out that our initial flight time had changed from what out itinerary indicated and we had missed our flight due to the change. FareDepot did not notify us of the change (our itinerary was never updated to show the new time), and attempts to call FareDepot to try to fix the situation at the airport resulted in (1) getting an answering machine in the middle of the day and (2) eventually reaching a person, who told us they are not responsible for informing us of any changes to our flight. When we talked with the airline, they told us their records indicated that we had in fact been notified -- which was not true, and was more or less admitted to by FareDepot. I've never experienced worse customer service. I will stay far away from this company and warn those I know to as well.