- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
J Crew service and customer s service has deteriorated. I am a customer for over 10; years. I live in Philadelphia and cannot visit store, closed recently.
I have bought on line very often and sometimes had to exchange the item in store with no problem and friendly, professional employees.
Now on line purchases are paid via Comenity Bank.
I have only experienced unfriendly service when calling to pay my balance. I could not complete my payment on line due to a " glitch" as Comenity/JCREW communicated on line, so no choice.
I need to rethink buying at JCREW bc I don't like condescending, patronizing, rude customer service.
Tip for consumers:
Ask for identification of representative.
Products used:
Sweatshirt, Tshirt..
Elisabeth V.'s review of J. Crew earned 2 Very Helpful votes
Elisabeth hasn’t received any thanks yous.
Elisabeth doesn’t have any fans yet.
Elisabeth isn’t following anybody yet.
Empty.
I place 3 times the same order. First time I placed it online and got a confirmation and 24 hours...
