Elena F.

If I could give negative stars, I would. A HORRENDOUS company! Absolutely a scam. Disgusting. I spent several attempts trying to get through to a customer service person, only to be hung up on twice. Then, when I finally got through - spent 45 minutes attempting to return. They told me there was a "restocking fee" and that tax would not be refunded. Somehow, this magically resulted in them stealing $24 dollars off the total I had spent. I asked to speak to a supervisor THREE times, and each time was placed on hold, only to never be connected with a supervisor. It is so shady. Then, after arguing with the woman on the phone, she then told me she could "over-ride the system" to remove the "restocking fee", but still that meant I was not getting a full refund. Who has ever heard of returning items and not getting a full refund? They claim on their site that returns are free and easy -- that's a lie. Also, when trying to cancel my VIP membership, I could not! I even then tried to "skip a month" and the link on the site to do that was not working! The link to buy was working fine... coincidence? Hardly.

In any case, STAY AWAY! Horrible, cheating company. AWFUL!