Eleanor M.

Absolutely abysmal site. Ordering was fine, except the fees were much higher with added tax they didn't tell me about. I had to cancel my reservation because I found a better flight with United, and Cheapoair was terrible! I called (10 minute wait) and right after I asked to cancel, the person hung up on me. I tried their online chat twice and right after I asked to cancel my reservation, the customer service representative left the chat. I called again, held again, and the representative told me to just not get on the flight.