ZIPCAR IS THE WORST. I remember when it was a great company... But now, service is HORRIFIC, the software DOESN'T WORK, tech support is by email only (no more help by phone), and if you have a technical support issue, nobody gets back to you for WEEKS. The latest example: We had an incident in a car (scraped some paint). I thought I'd be a nice person and report it, even though it was a minor issue. Zipcar's response: they SUSPENDED our membership – surprise! -- and said we had to file an incident report. But the incident report system is BROKEN. I was told they'd submit a tech support request. After a week, a tech sent me an email message saying 'we're aware of the issue', but offered no help in submitting a report. Meanwhile, I'm told the incident can take 2 months to resolve -- but only after I submit the report, which I can't submit because the website is broken! Meanwhile, all my family members have been removed from my account. We're kind of desperate now, and there's no help in sight...