I have ordered from Hair Sisters before... I would say the last time was early last year. I know they have always been kind of slow, but I haven't really been bothered by their service until now. I ordered 3 wigs from them over 2 weeks ago. First of all, they did not even send an e-mail confirmation that they received my order which worried me because really- what company doesn't let you at least know they got your order? They did e-mail me when my order was processing about 3 days later. It was "processing" every time I checked for about 4 days. Then, only one wig shipped. The other day I got an e-mail that 2 of the wigs were backordered and wouldn't be available for 2-3 weeks. To me, this is not acceptable, first they with the technology today, most websites' inventory updates in real time, I'm pretty sure the wigs were out of stock when I ordered them, yet the order still went through. 2nd, I can see 1 wig out of 3 being back ordered, but 2 out of 3? Come on now.
I'm done with this company, there's other sites I can order from like beauty shoppers where they send immediate order confirmation, ship the next day, & you get your order in 2-3 days and if they're out of stock, the website says so BEFORE you order. I e-mailed them to give me a refund on the back ordered items. Not saying this website is a scam, but there are so many other sites out there that will give better, faster, more efficient service.