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I ordered a knit top. It was clear by the time I placed the order that shipping would take a while, but the price seemed right. I am a western size 16, so I ordered XL. Their size guide confirmed this would be correct. I arrived four weeks later, a flimsy knit, sewn hastily. The kicker? It would not fit a size 3. This may be a child's XL, though no size or care labels are on the garment. Shipping it back would cost more than the original price. Buyer beware!
Tip for consumers:
From DressLily's website, I thought a refund would be impossible, since I had not saved the shipping label, and I knew shipping back would exceed the cost of the item. I received only one of three items ordered. Apparently the second package disappeared in transit. As I said, the one item was not as pictured, so I create a negative review here. DressLily customer service took the initiative and contacted ME! End result: A FULL REFUND! (Yes, I have confirmed this.) So it's no harm, no foul
Elaine D.'s review of DressLily earned 3 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Elaine D.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
We apologize again for your shopping experience which was clearly not up not up to your expectations.
Yours sincerely
Dresslily Customer Service