Eileen M.

Do not use this company. I would select no stars if that were an option. I applied for a renewal passport with them 3 months ago. I didn't receive any kind of confirmation from them so I followed up with phone calls and emails with no response for almost a week. I went ahead and applied for my passport through a government site and then cancelled my application with Passport USA and requested a refund. At first they refused, stating they had already started working on my application. Bull$#*!. After additional discussion they agreed to refund and promises that would happen within 30 days. It didn't, with their blame placed on the company who processes. More bull$#*!.
This company is the worst I have ever dealt with. Unbelievably bad.