Eileen M.

I wrote a review on Uber last November after reading some negative reviews, my experience tonight has left me quite grateful. Around 1 am I received a call from a young adult that had drank too much and was looking for a ride, she didn't even know where she was and had gotten separated from her friends. Not knowing where she was, I had her open her Iberia app. Within minutes a immigrant driver had her in his vehicle and got on the phone with me to assure me he would get her safely to me. 18 minutes later the driver delivered my passed out little friend. She may never drink again, but we will certainly Uber. Thank You Uber!

The first time I rented out of SFO in May 2015, I had to wait an hour to get my car and then I had a flat tire within miles of leaving, called to discover they provide no assistance with a flat, your responsibility! Then it took over an hour on the phone days after returning the car to get them to refund the $300 damage deposit.

There customer service reached out and asked me to consider renting again as they had some growing pains. UNFORTUNATELY, I decided to give them another try. Up in landing, they were quick to pick me up but it again took close to an hour to get the car. Fuel was almost on empty and I picked it up at midnight. Went right to my hotel, drove it to a meeting the next morning then stopped to get gas, the car won't start after filling it.

Brake warning lights come on. Call it in at 9:19 pm, someone is supposed to contact me in 5-10 minutes. 20 minutes, no call back. Finally get a text tow truck to arrive at 10:30. Text every ten minutes after I text, no tow truck. Finally get a response, delayed. Tow truck arrives 11:20 pm, TWO HOURS after calling. Has to tow me from San Jose back to San Francisco Flight Car office.

Oh, btw, if you try calling customer service after 11 pm, that are closed. Texted and received response I would need to talk to customer service! Arrive San Francisco rental office at 12:05 am.

Arrived in tow truck, staff knew nothing about the vehicle being returned, received a call after I was there. They have no cars. Sending me back to the airport at 12:40 am to PAY for a rental with Budget with the promise that customer service will work things out in the morning. There onsite guy was very apologetic and compassionate, but there was no manager on duty so couldn't do anything but put notes in the computer.

1:10 am I depart airport in a Budget rental car to drive back 40 minutes to where this began at 9:15 pm. BTW, the rental was cheaper through budget.