I spent hours writing a careful review, following AirBnB guidelines. After a 9 day stay in an apartment that was not as advertised, AirBnb was impossible to get on the phone to help me with the situation. Customer service is non-existent! A month after writing my review, I noticed it was deleted. From what I'm seeing, there is a pattern of AirBnB deleting negative reviews, which is why all of these rentals have such glowing reviews. NEVER AGAIN. I just deleted my AirBnB account.