Do not sell your device to Cashforlaptops.com. They quote you a much higher price online, but pay only half of it. They don't even have a direct line to call the purchasing department. You have to call customer service and then they connect you to the purchasing department. The only good thing about having to call them was that I did not have to wait forever to get connected to the purchasing department. From my understanding, that has been one of the biggest hurdles for people trying to contact the company. Now that it has been taken care of, hopefully it will be easier for everyone to call in and get their phones back or even get a better deal.