Edward B.

I paid over $80 for a lighted small Christmas tree. When it arrived, I gently tried to insert the trunk into the plastic pot that would hold the tree upright. The plastic must have had a fault or was previously cracked because it broke with almost no pressure being asserted. So, the tree now cannot stand on its own and is useless. Rather than taking the tree back and offering me a refund or sending me a new pot, they first offered me a 10% discount and then upped it to 30%. So, now I've only paid over $60 for a tree that is still useless.