For Business
Write a Review For Business Write a Review
Thumbnail of user eduardoe3

Eduardo E.

Contributor Level

Total Points
84
0
1

1 Review by Eduardo

DHgate

  • DHgate

4/1/16

I ordered a pair of shoes, and I never got them. I tried calling the customer support number, but no matter how long I stayed on the line, "all the phone operators were busy." I tried the online chat, but it's with useless bot, not even a real person. As a last resort, I tried to leave a message, but THE SEND MESSAGE BUTTON ISN'T EVEN REAL.IT'S JUST A BUTTON! The message doesn't get sent. I can't even contact the company to resolve this! Please save your money and save yourself from headaches, and get your stuff at a more reputable website. Sure, it might be a little bit more expensive, but at least you'll get the item you bought and proper customer support.

  • Comments (0)
  • 2M Views
Helpful  (4)
Thank you
Thumbnail of user joyy7
Joy Y. – DHgate Rep

Hi Eduardo E.

We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.

Thank you so much for your cooperation and have a wonderful day!

Regards,

Cess
Dhgate Customer Service

Eduardo Has Earned 4 Votes

Eduardo E.'s review of DHgate earned a Well Said vote

Eduardo E.'s review of DHgate earned 3 Very Helpful votes

Eduardo hasn’t received any thanks yous.

Eduardo doesn’t have any fans yet.

Eduardo isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user julieb3318
Julie B. reviewed DHgate
5/5/24

What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year...

Thumbnail of user bobbim50
Bobbi M. reviewed DHgate
5/3/24

Hard pass on this company and their products! Highly recommend that you use other options for...