Their contractors are not just at the bottom of the barrel, they're underneath the barrel. We had a nightmare of AC repair problems with this company. The people they brought out were utterly incompetent. I finally called a proper AC company contractor, and they fixed the problem. Stay away from this company, it's not worth it.
Tip for consumers: If the AC compressor goes out, they will make you pay for the freon which, at $110 per pound, is incredibly expensive. You will not save money with this company. The premium alone costs nearly $1,000 a year and it's not worth it
Products used: I used their home repair warranty service.