I bought a scooter from this place on feb. 24 and still haven't received it. Upon calling the place back I got no answer from the hours of 8pm till 11 am but they say there open 24\7. When I did get ahold of them 2 times I was lied to yelled at and told I was stupid and didn't understand how it worked. They also would not give me my money back or a bill of sale or a tracking # unless I gave them my email address and I told them I did not want to give them that. I was yelled at again and told they would not help me without giving it to them. The man said that they are a online company and had to have it even though I called them on the phone to do my business. Still to this day I have NOT got anything, no bill of sales no tracking #. Also I found out that the pictures of the scooters are fake! They show disc brakes on the front tire and the description clearly say no disc brakes.
The man said sorry for that but the picture is still there on the site today. So I believe that's false advertising too. Channel 8 news and the bbb are investigating the place now. I maybe a stupid cookie but Im still a cookie in the box and didn't care to be talked to like that. I bought from this site because of the reviews being so good, but guess you only get good service if your not stupid like me or the reviews are not real. Beware of this place! Wish a true review was shown then I would NOT of bought from here. Oh and btw truck drivers do work weekends.
Hi Edna,
I apologize for the issues that you encountered while your order was being processed. Your item was shipped out on 3/11/15, which is 4 days before you posted this review, I'm sure if you would of had the tracking number the day it shipped out it would have avoided the negative feedback we received from you, with that being said, I apologize for the miscommunication within the company that prevented you from getting the answer to your questions.
I'm glad to see that your item has been delivered already. If you have any issues in the future with your unit, or need parts, feel free to contact us at 866-606-3991 and ask for our parts department. We are doing our best to be a better company and I hope any future contact with us will be a better experience than what you previously had.
Sincerely,
SaferWholesale.