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I was charged after my subscription is cancelled and charged twice! Talk to "jam" via chat and just dropped me of and closed the chat box. Need a refund!
Sent a complaint and they keep sending me this an autamated email! This is s scam! Nit happy customer at all and charge me almost $100 in a month!
Your support ticket has been resolved. Please see the solution below:
Solution: [Jan 2 2015 11:40AM]: We'd be happy to address your inquiry, but we don't show an account for information that you have provided:
<b>Please reply to this email with the following details so that we can locate your account:</b>
1. Email address for the account
2. The last 4 digits of the credit used to purchase your subscription
3. The full name on the credit card
Or if you prefer, you can cancel your subscription online at any time by logging into your account using the Returning User Login in the top right corner of our homepage. Next, click <b>My Account > My Settings > Subscription.</b> You will see an option to cancel your subscription there.
Edilberto D.'s review of LiveCareer earned 2 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Edilberto Dayrit,
Thanks for providing me the last 4 digits of the card and email address used.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that your subscription has already been cancelled on January 03 via email by one of our representatives. The request to have it cancelled was 2 months late, that’s why you received that charged. As a courtesy, I issued 2 full refunds of $ 39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer