Ed C.

Lowe’s McAllen Texas

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Lowe's

Home Improvement Other

“False Advertising and Bad Service”

2/5/24

We bought a fully-assembled, brand-new electric golf cart from Lowe's store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe's. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don't buy expensive items from Lowe's, there is no return policy.

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We bought a fully-assembled, brand-new electric golf cart from Lowe’s store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe’s. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don’t buy expensive items from Lowe’s, there is no return policy.