I have to say I have never felt so let down. To be told whilst in Johannesburg, 2 days ahead of flying to Capetown that the accommodation that had been booked through Airbnb in Capetown was no longer available was less than ideal. With three children and being a country that you have never visited before this was a challenging situation.
No contact details to enable us to have a conversation just silence! Never use this company. Still waiting for a response and a refund of the bank charges for our bank transfer plus the returned money was sent back in Euros. Diabolical, complete scam. Don't use them, Found a great company that helped us in the end but wasted a whole day of our holiday trying to resolve the situation. Use a company called Capsol to book accommodation in Capetown. They were brilliant!