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When they don't deliver your package (15-20% of the time) you have to wait 3 days to get a reorder or refund. It takes a while to get through to a representative. After that it's no problem getting a refund, harder to get a reorder & I have never heard of them doing an investigation meaning the cost of all the lost items is simply being passed on to us.
Products used:
For this order, Foaming Hand Soap Refill
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