E A.

Ordered a jacket 2 months ago and since it didn't fit I returned using their pre-printed shipping label. They got my item back a month ago and have not issued a refund despite my emails and calls to them. If I log into my account at UO I see nothing in my purchases or order history. I tried leaving bad review on their website and of course that didn't post because they have to pre-approve and my guess is that only 5 star reviews make it there. Thankfully I used Paypal to pay for this and was just able to file an unauthorized transaction with them. Typically they hold the funds and if you have proof of return they should be able to reinforce the refund. This was my first experience at UO and the last one. Cheap Chinese websites have better customer service and more ethical refund processes that these guys. Only use PPL if you decide to purchase something with them online so that you have a chance to dispute and possibly recover your money back. Do not shop there... wish I have read these reviews before but I got sucked into this crap just like everyone else without knowing what unethical company they are.

Ordered a wallet as a gift for my daughter. Paid on 9/20/2013 and it is now 10/13 and the item is still not here. Their website states delivered. They are giving me tracking number for EMS which is a Chinese postal mail service that states item left sorting facility. I tried to write email to EMS but it is primarily in Chinese and I have no easy way to contact them. I tried sending a chat message to BAGSQ website and representative told me she was busy and asked me to leave a message at the link that she/he posted. At this point I'm almost sure I won't get the item and if I do the item will probably look like crap. Originally when I ordered it I had no idea it is coming from China since their website does not state that anywhere. I should have known to stay away from these crooks. Not only rude but also deceiving. Do not recommend it to anyone. Anyone in their right mind can tell that the last few comments with 5 stars are not from real people but from the website because who even writes a review in such a manner. It even sounds like advertisement rather than a review. Save your money and do not shop there.