E.D. G.

You’ll be able to see from this person’s email that she’s done this to other vendors. Ask yourself, “Who is so familiar with different state Attorney Generals that they know which ones are more sympathetic to consumers? How would she know that the Maryland Attorney General would be more sympathetic to her claim than the Texas Attorney General? What type of persons threatens to go to a State Attorney general on a such a small disagreement?

It sad, that small companies are occasionally forced to deal with this type of nonsense - People that threaten to post bad reviews and reports unless you agree to do give them free products or service. You’ll find below our communication with the consumer and the ship carrier.

The LTL carrier refused to grant her any discount given the facts of the case; never-the-less, as a goodwill gesture, Insulation4Less paid her $75. That wasn’t enough to avoid her rath.

Summary:

No carrier could get down their road with a large truck. The carrier agreed to meet them at a church lot but the lot wasn’t plowed! So the customer picked up the insulation at the carriers local facility.

As a goodwill gesture, Insulation4Less paid her $75 for the inconvenience even though it was her road and the unpaved parking lot that resulted in the insulation having to be picked up at local carrier facility.

This customer threatened to post multiple negative reviews, contact the Texas attorney general and CFPB unless we paid her $250. That’s correct - $250 to pick the insulation up at a local facility!

Below you’ll find a copy of the information from the ship broker and the email from the customer attempting to blackmail us to give her $250.

Message from Ship Broker:

“Unfortunately, ABF is standing strong in not reducing their charges at all. This is their reply from requesting a reduction of fees: The street Mr. Gordon lives on they can’t get a semi down it at all. The driver was supposed to meet the consignee at a church on Harpers Ferry Road, due to the snow/ice the driver could not get into the parking lot as it had not been plowed. So, he had to set it up to pick it up. We won’t adjust the charges as we did move the freight from TX to MD…”

Message from Customer:

“An amount closer to $250, would be acceptable.
Please consider this.
Reviews & reputation are important in all businesses, and comments on sites like Yelp & Facebook, are taken seriously.
The Maryland attorney general, unlike the Texas attorney general, is sympathetic to the consumer, as is the CFPB.”