Dylan A.

I was on the phone with lenscrafters of Nashua and after reviewing my Amerihealth medicaid insurance, a customer service representative told me that she would have to review my file to see if the insurance would cover the bill. The representative called me back to tell me that nothing would be covered under my health insurance, and that no lens crafters in the area would take my health insurance that would cover any of my expenses. I would be paying out of pocket. She advised me to call my insurance company directory or more specilook up my insurance company online to see which places my insurance covered. Upon her telling me to look up my health insurance directory to see which eye doctors would accept my insurance, I told her that I already did that and that no eye doctors accepted my insurance. I told the representative named LAURA a second time that I already did that and she proceeded to talk over me. She then told me that she did not talk to me about it and that she didn't know that I already called my insurance company to see which eye doctors would accept my insurance after a 3rd time in which I had to raise my voice for her to listen. The representative before LAURA hung up in my ear after I put her on hold when another eye doctor called me back and I spoke to them for less than 2 minutes. This company has horrible customer service, I highly advise going with another eye doctor because they are extremely rude, expensive, and have NO CUSTOMER SERVICE SKILLS to VERY BAD CUSTOMER SERVICE SKILLS. This company and the representatives including LAURA as well as every other customer service rep have VERY BAD AND POOR CUSTOMER SERVICE SKILLS.