Dustin J.

Always top Shelf

Okay but service has gone downhill.

Several times I've asked managers if they can stock products. They always tell me they will call me in a few days, then I never get an answer.

Quick to correct any problems.

Not cheap, but reasonable prices and diverse inventory.

A little pricey but justified by their quality of merchandise and their employee's knowledge.
It's not the only hardware and building store I go to because they aren't close, but I like to do business with them.

Recently my St. Bernard needed major surgery and needed a big collar. Like most dogs he hates them he can be stubborn, so he will bang his head on the wall until it breaks. These guys came up with a semi-ridgid cloth collar. It was solid enough that it kept him from licking the wound and loose enough that he couldn't break it.

They always offer reasonable prices for high quality with friendly employees

My credit card was stolen and it was used up to it's limit. A police report was made. Even though their legal response is easy to find they keep refuse to honor my claim, won't refund the unlawful charges and verbally claim that my claims are fraudulant

I had a problem with false emails. Their answer was that it was impossible for their service to do what it was clearly. Their email replied to my request to look at the sender's and got an answer that the sender didn't exist at the time. It then forwarded me to their web site.

I do not do business with people like this. I reversed the payment on my credit card for my membership.

Definitely don't us them!