They are a new and fast growing Utah company that needs your money. They must have a friend on the local newspaper's staff; always getting a write up. Their staff is constantly being changed, moved, let go or quit. You've heard the saying "If it's too good to be true..." Too big too fast, no customer service is the immediate problem. They've hired a lot of local young people to push, push and push their company. I suggest that you look around before you commit to them. It will catch up with them.