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D S.

Contributor Level

Total Points
185

About Me

Technical Writer & Editor

1 Review by D

  • FairyGardenStore

7/11/14

I cannot recommend this website for the following reasons:
1. My entire order was delayed due to backorders (even though only 2 items of 7 were backordered) and I was never notified of the delay.
2. I sent two emails to the company asking them questions about the sale, and the emails were never answered.
3. The website doesn't notify buyers about backorders on the order page; you must click a small "more info" button to find out an item is backordered. The back order status doesn't show up on the receipt after the order is complete, and it also doesn't state that the entire order is delayed due to any backorders.
4. I was forced due to the lack of email response to call the company to check on the order, and the person who answered was unhelpful and rude; he refused to reply to my question about why the emails weren't answered. Frustrated, I cancelled the entire order, and he sent TWELVE copies of the same "cancelled order" email, one every minute for twelve minutes. He considered my request for information and confusion over the order as a "rant."
Avoid this company unless you enjoy spending time deciphering poorly designed websites and dealing with passive-aggressive employees, and you don't mind spending money at stores whose employees hold you in contempt.

D Has Earned 5 Votes

D S.'s review of FairyGardenStore earned 5 Very Helpful votes

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