Pogo has terrible support. Problem player Host_TMS_Golf allowed to lock lobby chat at whim with a program in several high stakes pool rooms. Mainly 020 and 045, the popular roons. Made many attempts to report this player. He comes in allows chat for a few minutes. Then tells the room he is about to freeze room. Loads program then leaves. Destroys the full playing experience for all. EA/pogo could care less about the reports and screen shots I have sent.